How to Request a Service Through the Client Portal

Overview

The Client Portal allows employees to request IT services, report issues, and track the status of submitted requests.

Service requests are used when you need assistance, access, software, equipment, or other technology-related services provided by the IT Department.

Accessing the Client Portal

1. Open your web browser.
2. Navigate to the UW-Superior Client Portal.
3. Sign in using your organizational account, if prompted.
4. Select Services or Submit a Ticket from the portal homepage.

Finding the Service You Need

There are two ways to locate a service:

Option 1: Browse Service Categories

1. Select Services.
2. Browse the available categories.
3. Choose the category that best matches your need.
4. Select the appropriate service offering.

Examples may include:

• Software and Applications
• Account Access
• Hardware Requests
• Printing Services
• Telecommunications
• Network Services

Option 2: Search

1. Use the search bar at the top of the portal.
2. Enter keywords describing your need.
3. Review the available services.
4. Select the most appropriate result.

Examples:

• "VPN"
• "Printer"
• "Software"
• "Account Access"
• "Microsoft Teams"

Submitting a Service Request

After selecting a service:

1. Review the service description.
2. Select Request Service or Submit Request on the right.
3. Complete all required fields.
4. Provide detailed information about your request.
5. Attach supporting documents or screenshots if applicable.
6. Select Submit.

Writing an Effective Request

Please refer to this article for information on how to write an effective IT request.

🔗 How do I submit a good IT request?

After Submission

Once your request is submitted:

• A ticket number will be generated.
• You will receive confirmation of your request.
• The assigned support team will review the submission.
• Updates and communications will be recorded within the ticket.

Viewing Request Status

To check the status of your request:

1. Sign in to the Client Portal.
2. Select My Tickets or My Requests.
3. Locate the ticket you wish to review.
4. Open the ticket to view:
   • Current status
   • Technician updates
   • Requested information
   • Completion details

Updating an Existing Request

If additional information is needed:

1. Open the ticket from My Tickets.
2. Add comments or attachments.
3. Save your update.

Providing timely responses helps avoid delays in processing your request.

Common Tips

• Submit only one request per issue or service need.
• Select the service that most closely matches your request.
• Provide complete details when submitting.
• Include screenshots whenever possible.
• Monitor your ticket for updates or questions from the IT team.

Need Help Finding the Right Service?

If you are unsure which service to request, use the portal search feature, contact the Technology Help Desk for assistance, or Submit a General IT Ticket.