ID Verification Requirement

For account security, users requesting assistance from the Technology Services Help Desk with any of the following services will need to verify their identity:

  1. Multifactor authentication resets
  2. Password resets

To verify your identity for in-person assistance:

  1. Visit the Technology Services Help Desk in person.
  2. The person requesting the account reset must be the owner of the account.
  3. Please bring a valid official identification document with your name and photo.
  4. Acceptable documents include, but are not limited to:
    • Student ID
    • State driver’s license or ID
    • Workplace ID
    • Passport

To verify your identity using an Okta push notification:

  1.  Call the Technology Services Help Desk.
  2.  Let the Help Desk staff know that you would like to use an Okta push notification to verify your identity.
  3.  The Help Desk staff will send a push notification to your Okta Verify app.
  4.  Open the Okta Verify app on your device.
  5.  Select "Yes, it’s me" to approve the verification request.
  6.  Once the push notification has been approved, the Help Desk staff can continue assisting with your request.

To verify your identity for remote assistance:

  1. The Technology Services Help Desk may ask you to join a video meeting to confirm your identity.
  2. You will need to show your physical identification document and your face during the video meeting.
  3. The Help Desk will first try to use university-approved apps when possible.
  4. If needed, other video meeting options may be used, such as:
    • Zoom
    • Teams
    • Google Meet
    • FaceTime
    • WhatsApp
  5. Once your identity has been verified, the Help Desk can continue assisting with your request.

If you have any questions, please contact the Technology Services Help Desk.

Email: helpdesk@uwsuper.edu
Phone: 715-394-8300
Location: Swenson Hall 2100

The Help Desk is available Monday through Friday, 7:45 a.m. to 4:30 p.m. during summer break and winter break, and 7:45 a.m. to 5:00 p.m. when school is in session.

Print Article